Track Apparel Shipping Policy
 
At Track Apparel, we're excited to get your new gear to you as quickly and efficiently as possible. Here's everything you need to know about our shipping process.
 
Processing Times
 
All orders are typically processed and shipped within 1-3 business days of purchase. Please note that this does not include weekends or public holidays. During peak sales periods or new collection launches, processing times may be slightly longer.
 
Shipping Rates & Delivery Estimates
 
Shipping costs are calculated based on your location and the weight of your order, and will be displayed at checkout. We offer the following shipping options:
 
Domestic Shipping (Australia)
 

• Standard Shipping:

  • Delivery Estimate: 3-7 business days after dispatch.

  • Cost: Calculated at checkout based on your order.

  • Tracking: Yes, tracking information will be provided once your order ships.

• Express Shipping:

  • Delivery Estimate: 1-3 business days after dispatch.

  • Cost: Calculated at checkout based on your order.

  • Tracking: Yes, tracking information will be provided once your order ships.

 
International Shipping
 
We currently ship to select international destinations. If your country isn't listed at checkout, please contact us at [Insert your Customer Service Email Address Here] to inquire about shipping options.

• Standard International Shipping:

  • Delivery Estimate: 7-21 business days after dispatch (may vary significantly by destination country due to customs processing).

  • Cost: Calculated at checkout based on your order and destination.

  • Tracking: Yes, tracking information will be provided.

Please Note for International Orders:

• Customs, Duties, and Taxes: Track Apparel is not responsible for any customs duties, taxes, or import fees that may be applied to your order upon arrival in your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

• Delays: International shipping times are estimates only and can be subject to delays due to customs clearance, local postal services, or unforeseen circumstances.

 
Order Tracking
 
Once your order has been shipped, you will receive an email notification with your tracking number. You can use this number to track the progress of your delivery directly on the courier's website.
 
Shipping Address Accuracy
 
Please ensure your shipping address is correct and complete before finalizing your purchase. Track Apparel is not responsible for orders shipped to incorrectly entered addresses. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping fees.
 
Lost or Damaged Packages
 
While we take every precaution to ensure your order arrives safely, we are not responsible for lost or stolen packages once they have been marked as "delivered" by the carrier. If your package is lost or damaged in transit, please:

1. Contact the Carrier: File a claim directly with the shipping carrier using your tracking number.

2. Notify Us: Let us know about the issue at [Insert your Customer Service Email Address Here] with your order number and any relevant claim details. We will do our best to assist you where possible.

If you have any questions about our shipping policy, don't hesitate to reach out to our customer service team.