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track.apparel

Track Apparel Privacy Policy

 

At Track Apparel, we're committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.

 

What Information We Collect

 

We may collect personal information from you in several ways, including when you:

  • Make a Purchase: We collect your name, billing and shipping address, email address, phone number, and payment information (like credit card details).

  • Create an Account: If you sign up for an account, we collect your name, email address, and password.

  • Sign Up for Our Newsletter: We collect your email address.

  • Contact Us: When you email or message us, we collect your name, email address, and the content of your message.

  • Browse Our Website: We automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This is often done using cookies and similar tracking technologies (see "Cookies and Tracking Technologies" below).

 

How We Use Your Information

 

We use the information we collect for various purposes, including to:

  • Process Your Orders: To fulfil your purchases, send order confirmations, and manage returns and refunds.

  • Provide Customer Service: To respond to your inquiries, provide support, and resolve issues.

  • Improve Our Website and Services: To understand how you use our site, identify areas for improvement, and personalise your experience.

  • Send Marketing Communications: If you've opted in, we'll send you emails about new products, promotions, and other news. You can unsubscribe at any time.

  • Maintain Security: To detect and prevent fraud, unauthorised access, and other malicious activity.

  • Comply with Legal Obligations: To meet our legal and regulatory requirements.

 

How We Share Your Information

 

We only share your information with trusted third parties when necessary to operate our business or provide you with services. This may include:

  • Payment Processors: To process your transactions securely (e.g., Stripe, PayPal).

  • Shipping Carriers: To deliver your orders (e.g., Australia Post).

  • Service Providers: Companies that help us with website hosting, email marketing, analytics, or customer support. These providers are obligated to protect your information.

  • Legal Requirements: If required by law, court order, or government request, we may disclose your information.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner.

We will never sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

 

Cookies and Tracking Technologies

 

Our website uses cookies and similar tracking technologies (like pixels and web beacons) to enhance your Browse experience, analyse site traffic, and for advertising purposes.

  • What are cookies? Cookies are small data files placed on your device.

  • How we use them: They help us remember your preferences, keep you logged in, understand which pages you find most interesting, and show you relevant ads.

  • Your choices: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you disable cookies, some parts of our site may not function properly.

 

Your Rights

 

As an individual in Australia, you have rights regarding your personal information under the Australian Privacy Principles (APPs) of the Privacy Act 1988 (Cth). These include the right to:

  • Access Your Information: Request a copy of the personal information we hold about you.

  • Correct Your Information: Ask us to correct any inaccurate or incomplete information.

  • Opt-Out of Marketing: Unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in our emails.

  • Complain: If you believe we have breached your privacy rights, you can make a complaint to us or the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the details below.

 

Data Security

 

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

 

Third-Party Websites

 

Our website may contain links to third-party websites. This privacy policy applies only to Track Apparel's website. We are not responsible for the privacy practices or content of other sites. We encourage you to read the privacy policies of any third-party websites you visit.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page, and the "Last Updated" date at the bottom will indicate the effective date of the changes.

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