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Track Apparel Refund Policy

 

At Track Apparel, we want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help make the return process as smooth as possible.

 

Eligibility for Refunds

 

To be eligible for a refund, your item must meet the following conditions:

  • Timeframe: Your request for a refund must be initiated within 30 days of the original purchase date.

  • Condition: The item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging with all tags still attached.

  • Proof of Purchase: A valid receipt or proof of purchase is required.

 

Non-Refundable Items

 

Please note that the following items are not eligible for a refund:

  • Gift cards

  • Items marked as "final sale" or "clearance"

  • Underwear, swimwear, or hosiery (for hygiene reasons)

  • Items that have been worn, washed, damaged, or altered in any way

 

How to Request a Refund

 

To request a refund, please follow these steps:

  1. Contact Us: Email our customer service team at [Insert your Customer Service Email Address Here] with your order number and the reason for your return.

  2. Return Authorization: Once your request is reviewed and approved, you will receive a Return Authorization (RA) number and instructions on how to send your item back to us. Please do not send your item back without an RA number, as it may cause delays in processing your refund.

  3. Ship Your Item: Carefully package your item(s) and clearly write your RA number on the outside of the package. You are responsible for the shipping costs associated with returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

Processing Your Refund

 

Once your returned item is received and inspected, we will send you an email notification to confirm its arrival and the status of your refund.

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some additional time for the refund to appear on your bank statement, depending on your financial institution.

  • If your return is not approved (e.g., the item does not meet our eligibility criteria), we will notify you and explain the reasons why.

 

Exchanges

 

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the refund process outlined above to return the original item, and then place a new order for the desired item.

 

Damaged or Incorrect Items

 

If you receive a damaged or incorrect item, please contact us immediately at [Insert your Customer Service Email Address Here] with photos of the item and your order number. We will work quickly to resolve the issue and provide a replacement or refund as appropriate.

We value your business and are committed to providing you with quality products and excellent customer service. If you have any questions about our refund policy, please don't hesitate to contact us.

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